Shipping & Returns


Shipping 

We ship Australia wide through Australia Post, using Standard Parcel Post. All orders are processed and shipped within 2 - 4 business days of purchase (excluding weekends and public holidays). Parcels may take 2 - 10 business days after dispatch to arrive*

For Shipping prices, please see the table below:

 Quantity  Price
Up to 1.50 kg $9.95 Flat Rate
Up to 3.0 kg $14.95 Flat Rate
3.0 kg +  Free Shipping 

 

*Please note, over long weekends and holiday periods, orders may take slightly longer to arrive due to high demand with Australia Post. Please allow adequate time for processing your order, handling and delivery time. If it has been more than 2 weeks since your purchase and you have not received your order, please contact us. Tidal Collection is not liable for any damage that may occur after dispatch from Australia Post's handling. 

Returns

Our return policy is valid for 14 days. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it, with tags and original packaging. The buyer must provide a valid proof of purchase or receipt in order to receive a refund or exchange.

Please note, our return policy is only valid for regular purchased items, sale items are excluded. Returns are to be posted at the buyers expense, unless it is deemed Tidal Collection is at fault.

For all returns and exchanges please contact us at tidalcollection@gmail.com or though the 'Contact us' page on the website.